This privacy notice explains how we use any personal information we collect about you when you enquire and/or contract our services either as a customer or as a supplier.
What information do we collect about you?
We collect personal information about you when you contact us with an enquiry, place an order for services or when we purchase materials or services from suppliers. Personal information from website usage information is not collected or processed. Categories of personal information may include:
- Name and Contact details
- Contractual details including the goods and services provided.
- Financial and payment details
Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our Site or which allows communication between your browser and our Site. You may not be able to use our Site without these cookies, However RAS Crockett & Partners do not collect or process any form of personal data collected by these cookies.
How will we use the information about you?
To provide you with the products and services you have requested
We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested in accordance with the Trading Terms or Terms of Trading.
To send you service communications, including in relation to changes to our Trading Terms or Terms of Trading
We use the contact details you have provided to us so that we can communicate with you about the products and services that we provide, including to let you know about major changes to those products and services or to the Trading Terms or Terms of Trading between us or to any related information.
To provide and improve customer support
We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).
To maintain our records and improve data accuracy
Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.
To respond to enquiries, complaints and disputes
We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.
To investigate, detect and prevent fraud and comply with our legal obligations
In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations. This may require us to provide your personal data to law enforcement agencies if they request it.
Lawful Basis for Processing
We collect information about you to process your enquiry, order, or manage your account. This allows us to fulfil our contract with you.
RAS Crockett & Partners Ltd will not share your information with any other companies other than with regards to the processing of your contract.
How long we will keep your personal information?
RAS Crockett & Partners Ltd business has been built on maintaining close relationships with its customers and suppliers over a period of many years and as such we maintain records for each of each of them, this allows us to provide a high quality and personal service. This data is subject to an annual review and when necessary personal data will be destroyed.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact the main office. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
How to contact us